Hardware Warranty Policy

Loadstar Sensors warrants that the products we sell are free from defects in material and workmanship. Loadstar Sensors liability under this warranty shall be limited to repairing or furnishing parts to replace, f.o.b. point of manufacture, any parts which within 90 days from date of shipment of said products from Loadstar Sensors plant, fail because of defective workmanship or material performed or furnished by Loadstar Sensors.

The foregoing is buyer’s sole remedy and is in lieu of all warranties, expressed or implied, including those of merchantability and fitness for a particular purpose. In no event shall Loadstar Sensors be liable for consequential, special, or indirect damages.

As a condition hereof, such defects must be brought to Loadstar Sensors attention for verification when first discovered, and the material or parts alleged to be defective shall be returned to Loadstar Sensors if requested. Loadstar Sensors shall not be liable for transportation or installation charges, for expenses of Buyer for repairs or replacements or for any damages from delay or loss of use for other indirect or consequential damages of any kind. Loadstar Sensors may use refurbished products or equivalent products of improved designs to replace any product returned under this warranty. This guarantee shall not apply to any material which shall have been repaired or altered outside of Loadstar Sensors's plant in any way, nor to any defect due in any part to misuse, negligence, accident or any cause other than normal and reasonable use.

In consideration of the forgoing guarantees, all implied warranties are waived by the Buyer. Loadstar Sensors does not guarantee quality of material on parts specified or furnished by Buyer, or other parties designated by buyer, if not manufactured by Loadstar Sensors. If any modifications or repairs are made to this equipment without prior factory approval, the above warranty becomes null and void.

Calibration Policy

Our load cells are calibrated in our facility under optimal environmental conditions. The accuracy and other specifications in our data sheets, catalog, website and quotations are provided for the sensor as calibrated in our facility and not for the final application in which the sensor may be used. The sensor performance may change from specified accuracy values depending on the particular method of use and the environmental conditions under which the sensor is used. Loadstar sensors assumes no responsibility whatsoever for actual performance during use and disclaims any express or implied warranty, relating to accuracy and/or use of Loadstar Sensors products in your application.

Loadstar Sensors recommends that you recalibrate the sensors every six months BUT at least once a year. If the sensor is used in continuous mode of operation for thousands of cycles per month - then we highly recommend that you recalibrate the sensors every quarter for optimum accuracy and performance.

Please contact our sales team at sales@loadstarsensors.com or 510-274-1872 to schedule re-calibrations periodically.

Repair Policy

A nonrefundable analysis charge of $150.00 will be made on each out-of-warranty product returned to Loadstar Sensors for repair. Loadstar Sensors will provide a repair quotation based upon the analysis. The $150.00 will be applied towards the repair cost of the instrument/transducer. If repair is not required, the instrument/transducer will be returned to the customer and any shipping charges will be billed to the customer.

The maximum repair price will be billed at seventy percent (70%) of the current catalog price.

For all communication about Repair Order Status or pricing, please contact the Loadstar Sensors Customer Service at sales@loadstarsensors.com or 510-274-1872.

Software Policy

If you purchased or are using our free software it is subject to our end user license agreement (EULA). You can install purchased software on up to three PCs or Tablets per purchased license IF you are using it for your own use or as a backup on another PC or Tablet. If you are reselling the software to anyone else THEN YOU MUST BUY a new license to legally be covered by our EULA. We can provide the software to you in the form of a downoadable link upon purchase of the software.

If you purchased the software within the past 12 months, we are happy to provide a link again to help you reinstall the software on your machine. But if it has been over twelve months since the purchase, you MUST buy a new copy. The reason for this is that we are continuously making updates to the software to add new features, fix known bugs and make improvements. It costs us significant resources to employ and maintain a software team that can do this. So if you misplace your software or need to download and reinstall the latest version, please purchase a new copy.

Warning: PERSONAL INJURY DO NOT USE

These products as safety or emergency stop devices or in any other application where failure of the product could result in personal injury.

Failure to comply with these instructions could result in death or serious injury..

Warning: MISUSE OF DOCUMENTATION

The information presented on the website, catalog, manual or specifications sheets are for reference only. Complete installation, operation and maintenance information is provided in the instructions supplied with each product.

Failure to comply with these instructions could result in death or serious injury.

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