Returns and Refunds

We value your business and strive to provide high quality products and services. However, if you are unsatisfied with your purchase, please let us know within 30 days of receipt of materials. 


To initiate a Return, please follow these steps:

    • Contact our customer support team and report the issue within 30 days of receiving the product.
    • Please provide the Invoice Number or Proof of Purchase.
    • Work with our technical support team to attempt remote troubleshooting and resolution. Please allow 2 business days for our Support team to respond to your request. 
    • If remote support is unsuccessful, you will have the option of replacing the item(s) or returning them for a refund. In either case, we will provide an RMA number and further instructions.
    • Please do not ship the product(s) back without an RMA number. Shipping charges will be borne by the customer.


The returned product must be in good ‘as new’ condition, with all original accessories, packaging, and documentation included.


For the refund to be processed, we will need to ensure that:

  • Request to Return was placed within 30 days of receipt of products
  • Remote Support and Evaluation option has been exercised
  • RMA number and instructions for shipping the return have been provided
  • Returned Items are in good ‘as new’ condition
  • Refund will be processed approximately within two weeks of receiving the returned item(s)


Note: Shipping, Expedited Processing, Calibration or any other Customization Fee on the original invoice will not be refunded. 

Damage to products due to overloading or misuse - intentional or inadvertent will not be covered by our repair and return/refund policies.

Please feel free to contact us if you need further assistance.