This section contains helpful tips on troubleshooting your load cell, torque sensor or other sensor solutions.
All Windows versions of Loadstar Sensors software require Microsoft .NET Framework v 4.0 or later installed on your computer. Some components of the software also require .NET Framework v 3.5 installed. If you get an error message that any of the versions or missing, you can enable the .NET Framework 3.5 through the Windows Control Panel. See how you can activate .NET 3.5 before installing Loadstar Sensors' software.
On rare occasions, we get tech support calls from users whose computers have trouble detecting a sensor or interface. The steps below outline what you can do to troubleshoot the issue. If you are using the device on a Windows XP or Vista or Win7 Operating System, you will need to upgrade to a Win8/10 PC or Tablet and get our latest software version. Please contact us here.
If you are getting inaccurate or noisy readings from a DI-1000HS-10K interface, follow the steps outline below to troubleshoot. You will also need a voltmeter.