Sometimes, we get support requests from users whose computers have trouble detecting a sensor or interface. The steps below outline what you can do to troubleshoot the issue. If you are using the device on a Windows XP or Vista or Win7 Operating System, you will need to upgrade to a Win8/10/11 PC or Tablet and get our latest software version. Please contact us here.

Our LoadVUE Pro, SensorVUE, and ControlVUE software displays plots of sensor data as a function of time, as fast as possible. The plot can either be a strip chart (with a specified time window) or a cumulative plot of all data points squeezed into the visible window. In the cumulative mode there is a limit to the maximum number of points that can b...

All Windows versions of Loadstar Sensors software require Microsoft .NET Framework v 4.0 or later installed on your computer. Some components of the software also require .NET Framework v 3.5 installed. If you get an error message that any of the versions or missing, you can enable the .NET Framework 3.5 through the Windows Control Panel. See how you can activate .NET 3.5 before installing Loadstar Sensors' software.

When using battery powered (or externally powered) interfaces (like DI-1000 or DQ-4000), sometimes you may notice that the mouse pointer jumps around ...

If you are getting inaccurate or noisy readings from a DI-1000HS-10K interface, follow the steps outline below to troubleshoot. You will also need a voltmeter.